Transportation and Travel

Federal Gasoline Tax Refund Program

If you can't safely use public transportation because of a permanent disability, you can apply for a partial refund of the federal excise tax on gasoline you purchase. You must have a medical certificate confirming your disability.

1 866 330-3304
TTY: 1 800 665-0354

www.cra.gc.ca/exciseduty

To get the forms you need, click on www.cra.gc.ca/forms

Travel planning

Useful information for people with disabilities and other travellers with special needs is available on the Access to Travel website.

www.accesstotravel.gc.ca

The Tactile Mapping for the Visually Impaired website explains how to make, download and print tactile maps for blind people and those with visual impairments. It includes educational maps, mobility training maps, and a tactile map database. The database focuses on transportation and tourism featuring all major Canadian cities.

tactile.nrcan.gc.ca

Did you know?

People with disabilities who hold a valid parking permit issued in Canada can use it in the 40 member countries of the European Union. You will enjoy the same benefits as citizens of these countries. If you're travelling to Europe and planning to drive, bring your accessible parking pass with you.

Registering complaints

If you have a disability and have had problems when travelling on federally regulated passenger rail, ferry or air service, you can file a complaint with the Canadian Transportation Agency. The Agency also offers a mediation service to help resolve problems. There are guides and forms for using both these services.

Canadian Transportation Agency at 1 888 222-2592
TTY: 1 800 669-5575
www.cta.gc.ca

Through the Intercity Bus Code of Practice, Canadian bus operators commit to serving people with disabilities in a safe and dignified manner. The Code covers transporting people between cities. It does not cover charter, tour, school and urban buses. Contact Transport Canada for advice on resolving compaints about intercity bus service.

1 800 665-6478
TTY: 1 800 823-3823

To obtain more information on the Code or to get the online Complaint Guide and form:

www.tc.gc.ca Click on "About Us" from the top menu bar, on "What we do" and then on "Policy overview". Click on "Corporate Relations" on the left menu. Click on "Intergovernmental Relations and Accessible Transportation".